DOS (Digital Observer Services) is a company specialized in consulting, supervision, analysis, certification, and training for the fisheries sector. Its mission is to provide high value-added services that contribute to compliance with applicable regulations, support its clients in improving their operations, and promote sustainable, responsible, and safe fishing practices.

Its working philosophy is based on objectivity, integrity, technical rigor, and close collaboration with its clients, providing agile, customized solutions focused on building trust and delivering value.

DOS Management is committed to maintaining a Quality Management System (QMS) by providing the necessary resources to ensure its effectiveness and continual improvement, supporting the organization's strategy and sustainable growth.

QUALITY MANAGEMENT

To achieve this, DOS is committed to the following principles:

• To satisfy customer needs and expectations by delivering high-quality services tailored to their requirements and focused on excellence.
• To comply with all applicable legal, regulatory, contractual, and other relevant requirements related to its activities and services.
• To maintain close and effective communication with customers and other interested parties, fostering relationships based on trust, transparency, and collaboration.
• To promote the professional development of our team through continuous training, knowledge sharing, and active participation in process improvement.
• To manage processes using a risk- and opportunity-based approach that helps prevent errors, improve performance, and enhance the effectiveness of the Quality Management System.
• To drive the continual improvement of processes, services, and the Quality Management System through performance monitoring, the establishment and review of quality objectives, the conduct of internal audits, and regular Management Reviews.
• To ensure competence, impartiality, objectivity, and professionalism in all activities carried out by the organization.

This Quality Policy provides the framework for establishing and reviewing quality objectives. It is communicated to and understood by all personnel, made available to relevant interested parties, and periodically reviewed by Management to ensure its continued suitability with respect to the purpose, context, and strategic direction of DOS.

POLICY COMMUNICATION

This Quality Policy is publicly available and accessible to all internal and external stakeholders through the corporate website.The Policy shall be reviewed and approved by the General Management of DOS during the Quality Management System (QMS) Management Review. Following its approval, the necessary communication and training activities shall be carried out to ensure that it is properly understood and implemented throughout the organization.